One of the best animals clinic. Never go anywhere else anymore. Very helpful staff.
So this will be long but bear with me (business owners, I'm talking to you). Bottom line up front: Your failure to price match in one instance has lost you business over the long term. We have moved a lot in our pet ownership years, and had several vets over time for our dogs and cats. Some vets are super great and friendly, others care only about the bottom line. We had brought our dogs to your clinic previously for routine check ups and vaccines. We signed up for your vaccines for life program, so now we're kind of locked in. This was our last month of preventative medicine, so I called to see what your prices were on Revolution. For two dogs for a years supply, it was $120 more than a popular online pet medicine site. I asked if you price match, you said no. Our old vet would price match the online retailer (I like that online retailers force business to be competitive, it's good for the consumer). Strike 1. Then the person on the phone tried to scare me into not using Revolution because "it only protects against one type of tick". She couldn't tell me whether that one type of tick transmits Lyme, or if they all do. She wanted to sell me other kinds of medicine, which were more expensive than Revolution. The CDC answered that only that one type (Deer Tick), which Revolution protects against, transmits Lyme. Strike 2 for scare tactics. PS, we moved here from the north east, where you can't walk to your car without seeing a tick. Then, she said that as a policy they do not deal with online retailers because they "don't want to represent me". Strike 3 for trying to make it harder for families to save some money by using online retailers. We hadn't signed our cat up for the lifetime vaccine program, and now we're not going to, and for anything outside of routine vaccines covered under the yearly club deal, we're going to take our business elsewhere. Instead of having a good relationship with online retailers and your customers, you are trying to protect your bottom line - which, in the long run, will hurt your bottom line because people like us don't appreciate being exploited. You may not feel the hurt now, or next year, but your business plan is not viable for the long term. You've been warned!
I debated giving them three starts, however they are an excellent vet who understand that pets are a true member of the family. Only issue is the wait time. Whatever your appointment time is, expect that they will be 10-15 minutes behind. It's frustrating, especially if you take time off from work to bring your pet.
Very reasonable prices compared to places closer to the city, staff is friendly enough, and we are always in and out quickly. Overall a good experience!
Dr. Coll is extremely skilled and knowledgeable; the staff was friendly, helpful and empathetic. I transferred from a different clinic, under stressful circumstances, and could not have had a better experience. My dog is almost 100% healed from a large open wound that had already been twice sutured. After that second time, I was told her wound could not be stitched shut. Dr. Coll did such an amazing job, the difference in technique was night and day. I can't thank you enough! I'm recommending Chicago Drive Veterinary to all my family and friends.
Chicago Drive Veterinary Clinic is a US Veterinary Care based in Georgetown Township, Michigan. Chicago Drive Veterinary Clinic is located at 6418 Center Industrial Dr, Jenison, MI 49428, USA.
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